Terms of use and trade

Welcome to The Linen Boutique (NZ) Limited Website. In these terms of use and trade, the terms “we”, “us” and “our” refer to The Linen Boutique (NZ) Limited, trading as The Linen Boutique.

Please review the following terms of use and trade which govern the use of our website. The following Terms and Conditions apply to all users of this website and to all purchases of goods and services from The Linen Boutique.

The Linen Boutique reserves the right to revise the terms of use and trade at any time and therefore you may wish to review the terms of use each time before using the site.

By accessing and using the website you will are deemed to have read, understood and agreed to and will be bound by these terms of use and trade without qualification or exception. If you do not agree to these terms, please do not use this site.

The laws of New Zealand are the governing law applying to all transactions and dealings with us and by using this site and making any purchase of goods and/or services from us you submit to the jurisdiction of the New Zealand Courts and the laws of New Zealand.

Supply of goods & services

On receipt of payment of a purchase order, we will endeavor to supply you with the goods and services ordered. We are not liable to you for any orders we are unable to fulfill or decline to fulfill, and are not liable or be in breach of contract by reason of any delay in performing or failure to perform any obligations in relation to supply of products ordered by you, provided that the delay or failure was due to any cause beyond our reasonable control.

Site Contents

This site and all of its contents are intended solely for non-commercial, personal use. All contents of this site are the copyright of The Linen Boutique or its suppliers. You are not permitted to copy, use, modify, reproduce, publish or distribute for any commercial purpose, and you may not incorporate any part of the material available on this site into any other work, whether hard copy, electronic, or any other form, or exploit in anyway. However, you may copy, print or download extracts of material from this website for the purpose of using this website for our own use or to place an order with The Linen Boutique or for the purpose of sending information to individual third parties for their personal information.

Privacy & Security

We collect personal information about you, such as your full name, the recipients full name, email address, delivery address, contact phone numbers and credit card numbers in order to provide you with a product or service as requested by you.

We may use demographic, product interest and product purchase information to assist us to improve our site design, product offerings and customer services.

Unless required by law to do so, we do not disclose any of your personal information to any third parties with the exception of Direct Payment Solutions (“DPS”) who we use as our secure payment service provider. DPS use encryption and other security technologies to protect sensitive information such as your credit card details.

If you may wish to send goods to another person, we do not disclose the sender information about you unless you specifically request us to.

When you place an order with The Linen Boutique, we ask that you provide your credit card number, the expiry date of the card and the name on the card to enable us to complete you order.

Please refer to DPS’s privacy policy http://www.dps.co.nz/PrivacyPolicy.htm and our privacy policy for further information.

Currency & Taxes

All prices quoted on this website are in New Zealand dollars (NZ$) and are inclusive of New Zealand sales tax (GST). GST does not apply to supplies of Goods and Services to destinations outside of New Zealand. You are responsible for any customs or import duties and taxes that may be levied in the destination country.


We will endeavor to deliver goods within the specified time frames, but such times are estimates only and may be subject to change. We do not accept liability for any loss or damage (direct or indirect) for delivery at any other time than the estimated delivery date. Late delivery does not entitle you to cancel your order.

Delivery is deemed to have been made once goods arrive at the delivery address you specified when placing your order. Delivery may be by installments.

Returns & Exchanges

We accept returns and exchanges within 10 days of receipt, provided the items returned are in the original condition, unused and in the original packaging with original tags still attached. We offer an exchange or refund; whichever you prefer.

In-stock items will be sent as soon as returned merchandise has been received and the order processed.

The cost of delivery for returns is at your cost and for you to arrange, except when an item is faulty or has been damaged in transit. In this instance, we will pay all postage costs.

Original postage costs for non-faulty and non-damaged goods is not refundable.

Please refer to our returns & exchanges policy for more detailed information and instructions.

Product Information

We have tried to ensure that that the information on this website is current and accurate. We do not warranty its accuracy, reliability or completeness of the information stated in this website is accurate and up to date and are not responsible or liable for any errors, misstatements or omissions or for any adverse results arising from the use of information contained on the website. We reserve the right to correct any errors, inaccuracies or omissions or to change or update any information at our sole discretion without notice, including after you have submitted your order.


We have endeavored to ensure that the colours of our products are displayed as accurately as possible on this site. However, as the actual colours you see will depend on your monitor, we cannot guarantee that the colour representation on your monitor’s display of any colour will be accurate. Colours that you see are therefore indicative only of the actual colour of the products displayed. We do not accept responsibility or liability for any variation in colour caused by the computer system used by you.

Links To Other Websites

This site may contain links to other websites that are not under the control of The Linen Boutique.These links are provided solely for your convenience and information. Inclusion of these links does not imply our endorsement of the website or their operators, or any affiliation whatsoever. We do not accept responsibility for any content accessible through any external link, or liability for any direct or indirect loss or damage whatsoever, howsoever arising, suffered by you from accessing, using, relying upon or trading with third party websites. You are responsible for complying with the terms and conditions of use by any third party websites.

We prohibit any links on other websites to our website without our written prior consent in each instance. Should you create a link to this website without our prior written permission, you will be responsible for all losses, direct and indirect, that we may suffer as a result of the link. You agree to remove or cease any link upon request.

Limitation of Liability

Liability of The Linen Boutique (NZ) Limited for any claim, damages, loss or expense related to the supply of goods or services by us to you (direct or indirect and including but not limited to any consequential loss and negligence) shall not exceed the cost paid by you for the goods and services. To the fullest extent permitted by law, The Linen Boutique shall not be liable to you in any event for any direct or indirect special damage, costs and expenses, or any consequential loss, including but not limited to lawyer’s fees, loss or injury of any kind suffered by you or any other persons or any other claims for compensation whatsoever which arise from or relate to your use of the site, the supply of the products or their use or resale by you.


The Linen Boutique provides information on this site without any warranties of any kind. While The Linen Boutique takes reasonable steps to ensure a fast reliable service, it does not guarantee that use of the website by you or any other persons will be interruption or error free. We will not be responsible for any disruption, loss or corruption of any material in transit, or loss or corruption of material or data when down loaded onto any computer system. By using this site, you acknowledge that it is at your sole risk and that you assume full responsibility for all costs associated with all servicing or repairs of any equipment you use in connection with your use of this site. The Linen Boutique expressly disclaims any responsibility to update or revise the materials on this site, although The Linen Boutique reserves the right to modify the materials at any time without notice.


These terms are effective unless and until terminated by either you or The Linen Boutique. At The Linen Boutique’s sole discretion it may also may terminate this Agreement at any time and may do so immediately without notice, and deny you access to the site should you fail to comply with any term or provision of these terms of use and trade.