If you are not happy with your order, we will exchange the items or provide you with a refund less delivery costs. Please email us at info@linenboutique.co.nz to let us know.

Return the items to The Linen Boutique within 10 days of the delivery date in perfect condition, unused and in the original packaging with original tags still attached. We cannot refund items after this date.

Please carefully pack the items and enclose your invoice with your item(s) and send to the address below:

The Linen Boutique (NZ) Limited
64A Benson Rd
Remuera 1050
New Zealand

In-stock items will be sent as soon as returned items have been received in satisfactory original condition (see above) and the order processed. Please allow 3 weeks from the date you return your package for your account to be credited. If items are no longer available, you will be fully refunded.

The cost of delivery for returns is at your cost and for you to arrange, except when an item is faulty or has been damaged in transit. In this instance only, we will pay all postage costs.

When returning goods, we recommend you obtain proof of shipping and send via insured mail or by track and trace courier with a major courier services provider, as we cannot accept responsibility for returned parcels lost or damaged in transit.

On receipt of the parcel, we will credit you in the method you originally paid.

Should you have any problems or questions, please email us at info@linenboutique.co.nz and we will happily assist you.